U.S. Privacy Policy

Effective Date: This Privacy Policy was last updated on June 28, 2019, and is subject to change at any time. 

  1. Who We Are

    cxLoyalty Group, Inc., a Delaware corporation ("cxLoyalty Group", "we", "us", or "our") have created this Privacy Policy to demonstrate our commitment to our visitors' and customers' privacy. The following discloses our information collection, use and dissemination practices for information of individuals for our website in the United States.

    cxLoyalty Group, Inc.
    Address: 6 High Ridge Park
    Stamford, CT 06905
    Telephone: 203-956-1000
    Email:  privacy@cxloyalty.com

  2. Collection of Personal and Non-Personal Information

    When visiting our website in order to enroll in one of our programs, make a purchase, register to use certain services, enter a contest, respond to a survey, or update your information, you may be asked to provide certain personally identifiable information about yourself ("Personal Information"), such as your name, email address, physical address, telephone number, date of birth, or mother's maiden name. For enrollment and purchases, we require a name, physical address, telephone number, credit or debit card or related checking account number, card expiration date and CVV or similar code. You may review and revise any Personal Information we have about you by sending a request to privacy@cxloyalty.com or calling 203-956-1000. 

    As you use our website, we may collect certain information, such as the Internet Protocol (IP) address of your device (as described in Section 8 below) and the web pages you visited, without you providing the information.  We may also use cookies (as described in Section 7 below). We may also request non-personally identifiable information (“Demographic Information”), such as annual income or buying preferences. Providing Demographic Information is optional. This information is maintained anonymously, so we have information about everyone as a group who visits our website or answered the questions, rather than information about a single individual’s responses.

  3. Information Usage

    We use Personal Information to perform business functions, such as serving our members and other customers, developing new products and services, fulfilling orders, preventing and detecting fraud and contacting you when necessary, such as when a delivery may be delayed or when an ordered product is out of stock. We may also use this information to notify you about new products or services and special promotions offered by cxLoyalty Group or any of its affiliates.

    We may use information that we collect from you to (i) improve and enhance your experience on the cxLoyalty website, and (ii) tailor your experience at our website, such as by showing you content and sending you notices concerning merchandise and services that may interest you. We may also use information to help analyze how you and other visitors use our website and to compile statistical reports on website activity.

  4. Information Disclosure

    We may share Personal Information with unaffiliated third parties, including marketing partners, printers, billing agents, insurance companies, administrators, and service providers that assist us in performing our business functions and marketing our products, and as otherwise permitted or required by law. These parties have access to Personal Information needed to perform their functions, but may not use it for other purposes.

    We may share information relating to your transactions with us or our experience with you with our affiliates (including those existing currently or in the future). We will not share any Personal Information with our affiliates for purposes of marketing their products and services unless we are otherwise permitted to do so by law.

    We may disclose your information to a third party to whom we are legally required to do so to comply with any applicable law, regulation, legal process or government request or to protect our legal rights and the legal rights of others.

    From time to time, unless we are restricted by applicable contract or law, we may also share your information relating to your transactions with us or our experience with you with trustworthy unaffiliated third parties, who offer products or services that we feel may be of interest to you.

    We may also share Demographic Information with unaffiliated third parties, such as advertisers interested in advertising on our websites, in an aggregate, anonymous form, which means that the shared information will not contain nor be linked to any personally identifiable information about you or any other person.

    In the event of a sale of all or substantially all of our business or another similar transaction (such as a sale of a division or business unit), we may transfer or disclose your Personal Information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating and/or effecting a proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this privacy policy.

  5. Opting Out of Sharing of Personal Information; Choice With Respect to Receiving Marketing Emails

    Any information that you enter on an enrollment or other form on our website may be collected and retained by cxLoyalty Group, even if you decide not to enroll, may be used by cxLoyalty Group to send you future promotional information, and will be subject to the terms and conditions of this Privacy Policy.

    We value your privacy. If at any time you do not want us to share your Personal Information with unaffiliated third parties (other than those disclosures otherwise required or permitted by law) or if you would prefer not to receive marketing emails from cxLoyalty Group in the future, please let us know by sending an email to service@cxloyalty.com with the words “Opt Out” in the subject line. Please allow up to 10 days for your email address to be removed.

    For offline unsubscribe assistance, please contact us at cxLoyalty Group, 6 High Ridge Park, Stamford, CT 06905.

  6. Your California Privacy Rights

    Under California law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (1) a list of the categories of personal information, such as name, address, email address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (2) the names and addresses of all such third parties. To request the above information, please email us at CARequests@cxloyalty.com or write to us with a reference to California Disclosure Information at: Attn: Dept. SB – 27, cxLoyalty Group, P.O. Box 41219, Nashville, TN 37204.

    We will respond to such written requests within 30 days following receipt at the email or mailing address stated above. If we receive your request at a different email or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.

  7. Cookies

    "Cookies" are pieces of information that may be placed on your computer by a website for the purpose of facilitating and enhancing your communication and interaction with that website. Almost all websites use cookies for these purposes.

    We may use cookies (a) to customize your visit to our website, (b) to deliver content consistent with your stated interests and the manner in which you browse and/or buy on our website, (c) to save your user name and password (if you have registered with us) so you don’t have to re-enter it each time you visit our website, and/or (d) for other purposes to make your visit more convenient.

    At times, some of our third party advertisers or their ad serving and tracking providers may place cookies on your computer system when you select their ad banner and some of our content providers or partners may also place cookies on your computer system when you visit those portions of our website over which they have control. We reserve the right to supplement the cookie data which we collect from you with information collected by cookies set by third parties in order to understand how you use the Internet and what products are of interest to you.

    You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our website, but it may interfere with some of its functionality. cxLoyalty Group does not use cookies to retrieve information from your computer for any purpose other than as set forth in this Privacy Policy.

    Our systems do not respond to “do not track” signals.  Further, other parties may collect certain personally identifiable information about your online activities over time and across different websites when you use the cxLoyalty Group website or services.

  8. Internet Protocol (IP) Address

    We may use your IP address to help diagnose problems with our server and to administer our website. Your IP address may also be used to help identify you.  In addition, your IP address may be linked to your personally identifiable information while you are in the process of making a purchase, and be retained by us with other information we collect and retain about you in connection with your cxLoyalty Group products.

  9. Clickstream

    As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as "clickstream data," can be collected and stored by a website's server. Clickstream data can tell us the type of computer and browsing software you use, the address of the website from which you linked to the cxLoyalty Group website, and in some instances, your email address. We may use clickstream data to determine anonymously how much time visitors spend on each page of our website, how visitors navigate throughout the website, and how we may tailor our web pages to better meet the needs of visitors. This information will only be used to improve our websites.

  10. Consent to Processing

    By providing any Personal Information to our website, you fully understand and unambiguously consent to the collection, usage, processing and storage of such information by cxLoyalty Group, service providers, marketing partners and others as permitted by law.

     

  11. International Transfers

    cxLoyalty Group is headquartered in the United States. Please be aware that information you provide to us or that we obtain as a result of your use of the website or our products may be collected in your country and subsequently transferred to, maintained and processed in the United States or another country by us or our service providers for the purposes mentioned above in accordance with applicable law.  The privacy laws of these countries may not always offer the same level of protection as in your country. By using our website, you consent to the collection, international transfer, storage and processing of your information.

  12. Links to Other Websites

    Our websites may contain links to other websites. Other websites may also reference or link to our websites. cxLoyalty Group is not responsible for the privacy practices or the content of such other websites.

     

  13. Maintaining the Security of Your Information

    We have implemented security procedures which use reasonable measures to ensure the security, confidentiality, and integrity of Personal Information in our possession and guard against unauthorized access or use. We also identify data that is to be protected, provide a reasonable level of protection for that data and grant access to protected data only to those individuals who need to use it in performing their job-related duties. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and cxLoyalty Group and your Personal Information will be free from unauthorized access by third parties, such as hackers. Employees who violate our security procedures will be subject to disciplinary action, which may include termination. cxLoyalty Group utilizes standard SSL encryption on pages where secure information is transmitted over the Internet. We also use DigiCert as our Certificate of Authority.

  14. Treatment of Information of Former Members and Customers

    We will continue to follow our Privacy Policy for your Personal Information even when you are no longer a member or other customer of our business.

  15. Your Acceptance of This Privacy Policy

    By using our website, you signify your assent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website. This Privacy Policy supersedes all privacy policies and other similar standards previously issued by us specifically for cxLoyalty Group. This Privacy Policy is subject to updates and other changes at any time. In the event of any such changes, we will notify all of our customers of such changes in the manner and to the extent required by law, including posting changes on our website. Your continued use of our website following the posting of changes to this Privacy Policy means you accept these changes.